2020 was extraordinary in so many ways globally. From social isolation to personal revelations, the world witnessed tremendous issues and key moments. 2021 is not much different, and facility management services companies embrace technology to improve workplace wellness in the new normal. This year presents challenges and opportunities for growth in the facilities management sector. As an industry that plays a significant role in organisations’ success, facing the challenges and identifying growth avenues is crucial.
Challenges Facing Workplace Management
The pandemic shifted the way we work and the way we perceive workplaces. With so many corporate workplaces changing to accommodate the new culture, it is necessary to optimise the work environment. The facility manager plays a crucial role in enabling productivity, wellbeing and driving connectedness to the organisation. Even though the workforce is shifting to a distributed way of working, employees will still utilise the offices for different purposes. This challenge presents the facility managers to rethink how to optimise the workplace to enhance employee and business performance.
Adding Value For Clients
As an important part of facility management, a crucial goal is to deliver value for money. The recent changes are shifting the facility manager’s focus from physical assets to users. This change requires them to understand the end-user perspectives to derive new economic value.
Prioritising Customer Expectations
Facility management is equal parts of infrastructure handling and user experience control. To provide an excellent user experience, the facility manager should understand user expectations and prioritise the tasks. A successful facility management team will be acutely aware of each user interaction’s expected outcomes.
Embracing Technology
Facility management services companies should leverage the advancements in technology to enhance their service delivery. They can create smooth user experiences with the use of the right channels and platforms. With the right planning and vision, the data from technology can enable facility managers to sustain the workplace’s comprehensive development. The physical safety and mental wellbeing of employees will be the topmost priority in future workplaces. To ensure physical safety, installing thermal scanners around the facility can help detect and contain threats effectively. Additional communication channels should be kept open to reinforce best practices and implement protocols to avoid panic. Facility managers should take extra precautions to reduce the chaos created by new procedures by integrating the different business process solutions.
Growth Opportunities For Facility Management Services
The leading facility service providers have the opportunity to innovate and build a reputation as pioneers in their field. More companies are outsourcing their facility management services, and the competition is increasing. With the business environment going global, service providers who can anticipate disruption and innovate will stand out from the crowd. Such complex business environments demand the need for robust and resilient service strategies. Facility management companies need to understand their integral role in servicing assets and people, and should focus more on creating a high-quality experience for employees.
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