Cleaning is always a good idea, and the recent pandemic has reinforced the need for better hygiene. As we continue to live with the pandemic, commercial facilities implement extra measures to ensure their workforce’s health and wellness. Business leaders are enlisting commercial disinfectant services to give their team a clean working place. These professional companies will help keep your employees healthy, happy and productive. To ensure that you are getting your money’s worth, here are five KPIs you should be discussing with your commercial cleaning service provider.
Key Performance Indicators For Cleaning Services
KPIs are Key Performance Indicators that evaluate the progress made by the business towards an assigned activity. These measurable quantities demonstrate how effectively the service providers are reaching their targets. Tracking the KPIs helps leaders identify what is working well and what needs improvement. Using this information, leaders can plan strategic initiatives to guide the company in the right direction. Cleaning service providers measure five categories of KPIs: customer satisfaction scores, cleaning costs, cleaning crew efficiency, service quality, and safety measures.
Customer Satisfaction Scores
This KPI measures how happy the customers are with the cleaning company’s workers and service. You can collect this data through online employee surveys, and feedback received. Complaints related to cleaning are also an indication of areas that need improvement. Track the special requests received and how the janitorial team disposes of the complaints to gauge the areas that shine.
Service Quality
At the beginning of the contract, set your expectations clearly on what you hope to achieve by engaging the cleaning team. The service quality KPI should measure the progress made by the team towards reaching this set expectation. You can employ a dedicated supervisor from your team or use external audit teams to measure this KPI. Schedule periodic audits grouped by location or departments to identify progress.
Cleaning Costs
This financial KPI measures the team’s expenses and compares them with the budget to streamline the cleaning process. Expenses include labour costs, equipment maintenance, cleaning supply costs, etc. Capturing this data helps you plan the right budget for future cleaning schedules. The overall cost of cleaning is calculated as the cost expended per cleanable square foot.
Cleaning Crew Efficiency
This KPI shows that the cleaning crew is professional, reliable, and provide quality service. Worker productivity, cost per cleaned area, square footage cleaned per hour, etc., are some indicators of the janitorial team’s efficiency. You can track the team’s training hours to learn the company policies and best practices highlighting that they care about quality.
Safety Measures
Janitorial teams ensure that the buildings are safe and secure for your employees. You should closely track the safety measures implemented by the team to identify and minimise risks. Having a measure of the number of slips, the time when many accidents happen can help you determine what needs to be fixed.
Measuring these KPIs can give you a clear picture of the commercial disinfectant service provider’s quality and help you decide to continue with their service.
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